Hello, 
I am totally satisfied with your product and service.  The EPROM+ is an excellent product and a great value, but my complete satisfaction goes beyond the programmer.  Your quick followup with emails on my usage question and replacement manuals equals or surpasses any company out there.   My satisfaction with your product has helped my personal life in making homebrew Vectrex games for the classic console, and as a bonus in my professional life to upgrade KVM switching equipment.

Thanks for the programmer and the support!
Sincerely,
Chris R.

Thanks for the quick response.   . . . I didn't really think anyone would respond.   I guess I'm used to the big companies that sell and drop you if a problem
develops.  Much appreciated.  Also. .. I can tell Andromeda Research is a well established and a 'on the ball' company.  For example, user documentation is
very friendly. . .  it was actually a joy to read it.  The unit works like a charm. Thanks for the heads up on the 39SF020 flash part.   I'll look into this.

Thanks again
Jim J.

"I currently use and recommend a very inexpensive programmer from a company called Andromeda Research Labs. Besides being economical, its unit has the advantage of connecting to a PC via the parallel port for fast and easy data transfer of files between the PC and the programming unit. The unit is also portable and comes built into a convenient carrying case. It is operated by an included menu-driven program you install on the connected PC. The program contains several features, including a function that enables you to read the data from a chip and save it in a file on your system, as well as write a chip from a data file, verify that a chip matches a file and verify that a chip is blank before programming begins. A low-cost BIOS backup option makes backing up the flash bios chip in your system easy (if it is removable) as a safeguard against disaster."

Quote from the book "Upgrading and Repairing PC's" - 14th Ed - Scott Mueller, Author

"I have been an active electronics engineer for 15 years and in that time I have worked with a number of eprom programmers. I have found that the Eprom+ is fast, reliable, portable and inexpensive. It equals the other more expensive programmers in performance and it exceeds the others by being easy to use and easy on the pocket book! The key feature I used to decide on purchasing this unit was the freedom given by having schematics. After my previous programmer died, I found it more expensive to get the schematics or have it repaired than to buy the Eprom+. I've been using the Eprom+ for 2 years and the schematics are still collecting dust. Please give yourselves a pat on the back for a job well done!"

Josh Bensadon, ADT Security Systems.

"All I can say is BRAVO. It was one thing when I thought that the "plus" in EPROM+ referred to the extra capabilities that were listed in the small magazine ad. It was really above and beyond though, when I realized that the "plus" referred to a level of service that I can only describe as "the best I've ever seen". My position routinely requires interaction with Fortune 500 companies. Every one of them could take a lesson from you. Thanks."

Jeffrey Schreiber - Cobane Corporation

"I am writing to thank you for your excellent service and EPROM+ programming system. This unit is superior to the STAG unit I was using previously in all areas. It is a pleasure to use! Your delivery was right on time and you got me out of a real difficult situation. Thanks again!"

Gary Knutson - Traction Products, Inc.

"Taking a minute to thank you for your EPROM+ programming system. The system works great! With the supplied adapter it can support all our devices. Software easy to use! Good instructions too! Best price! Thanks again!

Kurt Lamoreaux - American Bristol Industries, Inc.

"I can't tell you how much your system has helped me out. It's rock solid operation and bullet proof user interface make it really easy to use. It's been a lifesaver."

Steve Boisvert - Alternative Routing Technologies

"Just a quick note to inform you that the eprom programming system has arrived. It is working very well and I am quite pleased with my purchase."

Rod Egan - Sage Telecommunications Pty Ltd - Western Australia

TO: Andromeda Research

FROM: Bell & Howell Mail Processing Systems

I am sending this email to let you know that our service technicians have been utilizing your portable “EPROM+” programming system, model AR-32A, for over two years. Your system is one third the cost of the units we were using previously and far more portable. This alone has saved thousands of dollars in shipping costs and allowed us to place many more units into the field.

The simplicity of the operating program has saved us from doing any formal training and only occasionally do our technicians call with questions. Your excellent support concerning the enhancement to your software is a testimony of what responding to a customer’s needs is all about. What you provide is customer satisfaction to the fullest.

In consideration of our own customer satisfaction policy, your system has allowed us to significantly decrease the down time of our equipment when performing field change updates. It also makes new installations a breeze. This is a critical issue for many of our customers due to critical mailing schedules.

It has been a pleasure working with your company and I look forward to continuing this association.

Sincerely,

Michael Ayers, Senior Support Engineer, Bell+Howell Mail Processing Systems, Worldwide Technical Support

Hello, I purchased your EPROM+ system a little over a month ago and had a problem finding the Motorola chip I needed in order to build the PIC adapter. I called and never received a call/email back and was a bit disappointed. I emailed and received a prompt apology and even an offer to send me the chip free. Anyhow, I just wanted to follow up and let you know I got the PIC adapter assembled and all works great. I'm very pleased with my purchase and was very pleased with your follow up email support. Anyhow, just wanted to follow up after my last negative email to let you guys know that I am a satisfied customer and would recommend your product to others.

Thanks, Alan

Received via email from Alan Reeve, Marietta, GA

I have used the EPROM+ programmer now for a couple of years and I have to say: What a lifesaver it has been for me. Lightweight, robust, user friendly software (even better now with the latest release)! What else can I ask for? Right: I almost forgot. Whenever I had a technical question, there where no busy signals, no voice prompts, just a knowledgeable, understanding person who picked up the phone. Need a programmer? This is definitely my first pick!

Peter Schuerch - Staff Engineering Manager - Buhler, Inc. Minneapolis

Your EPROM+ programmer is the greatest thing since sliced bread. It is refreshing to deal with a company who is helpful , courteous, and works with their customers. I have and will continue to recommend your product to anyone who is in the market for a programmer. Thanks for your support.

RW, Rocky Ridge, MD.

I am very impressed with the Eprom+ Programmer it has worked flawlessly for me, and was extremely easy to set up. In my 14 years experience as an Avionics Technician this is the best product I have used.

T.J. McCorriston

I received the programmer last week and it works fine. I am very impressed with your service. The delivery of your product was fast, thank you for everything.

Alex Rizi

I'd like to thank you and your company for putting out the extra effort to ship EPROM FIELD KIT to me very quickly. Not only did it arrive the next day, it worked very well.

I appreciate you staying late to get my order to UPS. I don't see that kind opf commitment from businesses very often any more. It was a pleasure doing business with you!

I also appreciate the hard copy of your manual and especially it's easy to understand format. You did a nice job on it.

Sincerely,

Mike S. - Enginnering Consultant

Hi. I just wanted to thank you and your technicians for all the help you gave me in my attempts to make copies of a legacy EEPROM. The EPROM+ programmer worked like a charm as did the PLCC adapter that you guys stayed late to make for me. It took me less than 10 minutes this morning to set things up, read in the old device, make a copy and try it in our target system. Everything worked perfectly and our customer will receive their product tomorrow.

Again, I would like to thank you for going the extra mile for us and getting both the programmer and the adapter to us so quickly - it's not often that we see that kind of service any more.

Greg Arends - Saracon / S_gear designs

The EPROM+ has been a life saver. It is so easy to pull information off programmed chips and save it to to a file and then create replacement chips when necessary. It has saved us so much time and money that we used to spend talking to product manufacturers who would never give any help anyway. The smooth operation of your system has made my job so much easier.

Thanks and keep up the good work.

Bill

I want to say I think you have a great product and very easy to use as I am a absolute neophyte with such things. Talk about support, I called last saturday (11/25/00) and someone answered my call and gave me some very valuable assistance. My question involved some older types of 27C64 chips that required a higher programming voltage. I wouldn't have known what to do if it wasn't for your assistance. Thanks again for your help.

Bob Abowitz, K.C. Microcomputer Services Tehachapi, California

I received the Eprom+ system about a month ago and it has done everything I hoped it would do and more. Even though I bought the tutorial program and flash eprom I have not used it yet. I have been able to copy, save and modify eproms within hours of having the device installed. That's pretty impressive (to me) considering that I have never done this before. My Japanese friend who owns a race shop was stunned because my eprom burner does more than his and mine costs $700 less! One of these days I'll find the time to use the tutorial program and learn the rest of the abilities of the Eprom+.

Thanks, everything you promised I could do with the EPROM+ has been accomplished.

D. Novak

Thank you for the quick response, I look forward to using the software. I only wish other companies would treat their customers with the generous follow-up and post sales support you have met my query with.  I feel like I have a friend who works at ARLabs. Certainly, I will recommend your  products and web site whenever the opportunity is present.

Thanks again, and regards.

J. Whitman, New York

Hello, This email is to express my appreciation for the excellent Tech Support offered by Andromeda Research Labs. After experiencing an issue with an EPROM file procedured from a vendor, your tech support person assisted us with a professional and timely resolution, plus offered an educational explaination in regards to the problem with the formatting of the file. This level of Tech Support is all too rare in my experience, and deserves to be recognized.

Andromeda Research Labs, their Tech Support and equipment are highly recommended.

Jim Turner,

Better Quality Business Systems,   Jeffersonville, IN

Hi. I purchased your Bios Repair Kit about a year and a half ago and just checked back. Just wanted to say this is a fantastic product that has paid for itself over and over again. It saves me lost productivity and has let me upgrade the bios of several different types of machines with extreme confidence. Knowing the BIOS repair kit is at my disposal allows me to experiment with new bios versions without worrying if something goes wrong. Bios upgrades from motherboard manufacturers don’t always go as planned and your kit keeps me from having to deal with poor technical support and having to buy new bios chips from them or having to send mine back to them for replacement. Updates of the software and your continued support for the product, is outstanding. At first, I thought that I would always have to “upgrade” my unit to get support for newer chips. After a year and a half, you haven’t left me with an obsolete product…it’s still as good as it was when I bought it.

Thanks and keep up the great work!

Cornelius Mendoza

The BIOS reprogramming kit worked like a charm – we’re back up and running smoothly. Thanks for such a quick turnaround and for working to get us the kit in time – your customer service is outstanding and the instructions were well-written and documented. You guys rock!

Steve

Hello.  My name is Paul Sanchez.  I work for Toshbia Business Solutions of Colorado, formerly known as Copy Concepts Inc.  We have purchased two Field Kits from you this past year. First off, they are great products. It allows us to update our copiers and keep them to a standard that Toshiba requires. It also eliminates the need to order new roms everytime Toshiba updates their copiers, which saves us money.

Thanks again for a great product.  I recommend you to other Toshiba dealers througout the USA and hopefully they are listening.  Thanks again.

Paul Sanchez /MCP, Toshiba Business Solutions of Colorado

I recently purchased an EPROM+ programmer from your company and have to say that I'm very pleased with the quality and versatility of this unit. Thank you very much.

Rick Hernandez

We received the EPROM+ from our customs agents this morning thanks.We have had it doing some work already, and we are very pleased with it.

Best Regards, John Russell, RUSCOOL Electronics Ltd, New Zealand

Hello.  We are now using the EPROM field kit and we find it very useful in our operation.  We are distributors of an inkjet printer that is microprocessor based.  The printer has various models but only have a common CPU board.  The difference is only on the software.  We can now put less CPU boards on stock but can be flexible with different models because of the EPROM field kit.

Best regards,

Alfonso Arceo, Jr.

Dear Andromeda Research,

Thank you for having such a versatile product! Not only can we do standard EPROMS with ease, having the SHARP flashrom adapter has made my job even easier. No more yanking the flywheel off and various other components to access the SCSI connector. Now all I have to do is pop in a new set of flashroms (about 5 minutes) and we're off and running again. It's really hard to believe in this day and age that one product can be used in so many different ways. Keep up the good work, you have an outstanding item!!

Thanks Again,

Ron Schemrich, Wooster Office Equipment 

Hi. I just wanted to drop you an email to tell you how much time and money the EPROM+ system has saved our company. I have been burning eproms for several years now with a different burner and I can't believe how much easier and more effecient your unit is. I burn Sharp copier flash roms and Sharp copier eproms along with Sharp fax eproms. I never use to be able to burn the flash rom unless you had another copier around and a laptop and it was quite the hassle. Now all I do is use your flash rom adapter and away I go. Nothing to it. Also with the Sharp faxes I used to have to convert files from Hex to binary and now with your system I don't have to do that either. I highly recommend to any copier and or fax dealer to purchase this product. It is money well spent. Also the support that you have given us has been great. Keep up the good work.

Sincerely,

Chris Yaney, Service Support Manager, Allen Business Machines Co. Inc.

Hi. I just received my AR-32A and it's a very nice product.  I've reclaimed a failed motherboard already.

Thanks,

Arnold Kedy

Hi, I bought model AR 32A several years ago. I've been very happy with this unit and it's listed as one of my BEST pieces of electronics equipment.

Thanks,

David De Vera(Customer)

I would like to thank you so much for the help you offered me over the phone yesterday. I was trying to copy multiple copies of a device model 27C010 without success. I have your EPROM+ system (Model AR-32A) with the APLCC32/32 adapter. The software is version 5.6. I am using my notebook HP XE3 with Windows XP home Edition. After using your advice by changing the system mode setting it worked perfectly.

So thanks so much for your help. I hope that we can develop our business relation more and more.

Thanks

Khalid Wadhaifi
International Turnkey Systems
Riyadh, Saudi Arabia

Dear AR Labs

A while back we purchased a 42 pin EPROM adapter (part# A42PE) so that we
could program larger devices such as a M27C800. We use your burner all the time.
It has been a huge asset to our organization.

Sincerely,
Dan Payne
Field Service Manager
Dahill Industries Inc.

As the chair of a small ECE department, I look for engineering tools that are easy to learn and to use, are effective, and are low cost.  I found the EPROM+ to fit the bill - not only was I able to use it right out of the box, but with a minimum of tutoring on my part my students have found it to be easy as well.  The faculty has a wide ranges of uses for this system, ranging from teaching freshmen how to burn ROM chips to programming embedded controllers for use in our research.  I really appreciate this product.

Jack Adams,
Chair, Merrimack College ECE Department

Hi,
I have your EPROM+ programming system, and let me tell you: I'm very satisfied; It's a great product.

Thank you.

Hi,
Thank you very much for your professionalism and your prompt
response, I really appreciate it. I'll recommend strongly your product to
whoever wants to buy an Eprom programmer with excellent technical support.

Thanks again.

Serge O.

Dear Andromeda Research Labs,

Our Northeastern region, based in New Jersey, has previously purchased a ROM burner/eraser from your company.
That is how I became aware of your company.  Since that time, I recommended ARLabs to one of our Toshiba authorized
dealers who called your company, and eventually purchased a ROM Burner/eraser with chip/jigs specifically for Toshiba products.
The kit was approximately $435 and our dealer was very satisfied.

I plan to refer all our dealers to your web site when they require ROM burners.

Thank you very much

Michael Bellamy
Color Network Engineer
Toshiba America Business Solutions
2 Musick
Irvine, California  92618

Hello.

Do you have the bipolar prom adapter for the 82SXXX in stock?

I have had one of your programmers for a number of years and have been quite
pleased with it.  I now find I have a requirements for bipolar proms.

Thanks very much.

Sincerely,

Gordon Ichikawa
T&K Comm Sys Inc / GRI Telecom Inc

Hello,

This is Devin Novak again. About a year and a half ago I purchased a Eprom+ kit and it worked wonders for me. I knew nothing about programming at the time and this awesome device has taught me everything. I love it.

I really like this device and will continue using it. It has been though a lot and done a lot of work for me.

Thank you and thank you for the great product.

Best Regards,

Devin Novak

Hello, I purchased the Eprom + and it's working great.

Richard
Route 66 Studios

Just a quick note to let you know that you were right that toshiba notebooks are notorious for all kinds of "lousy"
operations.   I fixed the problem based on your help.  I also checked with the other
dept. and they fixed theirs also.  All is well regarding any fault with your device.
Thanks for your rapid response.....and by the way........the rom burner is awesome.

Mike B.

I just wanted to take a moment to tell you how extremely happy I am with my 32A unit.  I bought this unit for one specific project.  Upon completion, I didn't really have any other application for it.  (I even tried to sell it once at a "ham-fest" - boy am I glad that it didn't sell.)   Last night I was repairing a Dranetz 646 Disturbance Monitor with a version 1.4 BIOS (My other unit has a version 1.9). The manufacturer of the machine wanted $1900.00 flat rate to repair it and/or update it (ABSURD!! But, they also wanted $300 for new plastic carrying handle...) so I did the job myself. I needed to update the bios, and since it was an older chip I figured that the 32A would do the trick.  I went out to my barn, which is not well enclosed, and rooted through weather-damaged cardboard boxes until I found my 32A and Prom Eraser, both of which had been sitting out there for no less than 3 years.   Thanks to your superior quality product, and the protection of the carrying case, that unit still works perfectly.  I found the software on your web site in seconds, and had it set up and working again in under 10 minutes.   Now here is the other part of the story - Two years ago I needed to program a special bios chip.  I thought the 32A was long lost, and anyways I thought that it couldn't possibly handle the newer chips, so I bought another unit from a different company.  It was not adequate for the job at hand, would not support the device that I needed to work with, and was much harder to work with than your product.  I sent it back, and after 5 months of calling them I actually got a refund. When I bought the 32A, I scarcely realized the tremendous value of the investment I had made.  I am totally impressed with this product and its continuing ability to handle newer packages.   Now that I have been "re-united" with my 32A, I see from your site that this unit would have handled that job and others.  I am absolutely stunned at the quality and value of this unit.

Thank you, God bless you, and good luck.

Jay Nickerson

Hi,
Thanks for the reply.  I programmed a different chip and it worked.  Thanks for all of your help.
I'm glad there is a way to use your burner on the new flashroms for the "Tiger" series.  I love your product and even more so, the support.
Thanks again and have a great day!

Gregg

 

Hi,
Everything seems to be ok!! I have put an adapter that converts the 220v to 110v and it's ok!!

Thanks for the support. The manual and the programmer are very good. I am very
happy with what i have. Also it was very easy for me to learn "how to use it".

Thank you very much.
Now i have to find how to understund all this bytes and make my own program.

Best Regards,
Nick
Athens, GREECE

Dear sir,
I vould like to thank you for a very good eprom programing product. So far we have expiriencing an exelent results with your product. We found your eprom programing much more officient than any other product which cost lot more money. Very frendly and easy to use.
One more time I vould like to thank you for an exelent programing.

Jimmy from Canada

Gentlemen,

I would like to tell you that I have just repaired one of our company’s taxi meters using your EPROM+ Programmer.

Your  EPROM+ Programmer is a great product and most importantly your tech support has been invaluable.

Thanks again.

Damon
President - Tech-Navigator Inc.
Miami, Florida

Hi. I received my programmer last week. I just got finished using it and it works flawlessly.
This will turn out to be well worth the investment. Can't thank you enough for the help and support you've given.

Regards,

Lee D.
VP Service
United Business Systems

Hello, I currently own a Model AR-32a Eprom+ Programmer which I had purchased about 6 years ago.
I enjoy the device and have nothing but good to say about it. Thanks for making a programmer that is good enough
for the daily needs of most small R&D outfits and affordable enough for the occasional hobbyist like myself.

Sincerely,

Emanuel V.

Hi there,

I bought an EPROM+ from you a couple of years ago and have been very happy with it - Thanks.

Kind Regards

Adrian Rollin
Director
Printer Medix Ltd
Specialists in Xerox/Tektronix Printers
Authorised Xerox/Tektronix Select Reseller

Hello,

I have a AR-32A programming unit that has been working really well.

Thank You,
Wayne W.  

Dear Andromeda Research Labs,

I am writing to commend you on your AR-32A programming unit. I purchased
this unit over 4 years ago and it has worked perfectly ever since.

Over the course of our work, it is necessary to make programming changes in
the field. We have found that the AR-32A is perfect in fulfilling this role.
The case is very sturdy as it has been put under great demand since we pack
it with all of our other tools and equipment when we travel.

The unit is easy to set up and connect to our laptop and allows us to make
changes anywhere, especially right on the job site.

Congratulations on making such a fine product.

Regards,

Peter I Rutkowski
Consulting Engineer
Scott Instruments/Tyco

Hi Andromeda Research,

I have performed the upgrade on my early model AR-32A as described in your last email.
The version 5 software is now running fine with the unit. The new softwares extended device support means I don't have to go
to the expense of replacing the unit. The unit should now support my needs well into the future. The AR-32a is a first class programmer and
your companies back up and level of support is second to none. This upgrade has made a great unit even better than it was.

Thank you.

Len Askevold
Western Australia

P.S. My colleagues borrow the AR-32a when they have problems programming certain devices with their more expensive units.
The AR-32a does the job and gets them out of trouble every time. Thanks again.

Cheers
Len

I have had your EPROM+ Programming System several years now and I love it.

Thank you.

Joel Brier
AD6QS
RETIRED            

I bought an EPROM+ a few months ago. The EPROM+ works VERY well.  Works perfectly every time.  It copies the old Kurzweil 1000 sound chips perfectly every time.  I program the data to OTP - 27C040 chips. Here is a picture of the chips lined up in parallel. the area marked 'Sound ROM chips'.

Thanks,

David B,
Raleigh NC

I have just got around to using the Eprom+, and I am delighted with its performance and simplicity.

Thank you for your excellent service and a great product.

Rob McBrien
Bee-Ems Car Service Centre
Sydney, Australia

Hi,   I´m a brazilian user of the AR-32A.
Thanks and congratulations for the programmer.

Sinceramente,
Walter

Your product is superb.  It never fails to read or write in one pass.

Thanks. David B.
Raleigh North Carolina   

PS...your products, coupled with your knowledge have helped me reach several project milestones. I really appreciate your time.

Sincerely,
Frank R.

Dear Andromeda Research,
Thanks to your excellent support, my EPROM+ has been working without problems during more than five years.

Best regards,
Franz
Uruguay

Just a line to thank you for your help and to let you know the EPROM+ with the ACOM1 adapter has done exactly what I wanted.

Many Thanks,
Mark M.
United Kingdom

Hi,
I've had the AR-32A EPROM+ programming system 5 year ago from you. It is an excellent system and I love it.

Thanks,
T. Nguyen

Dear Andromeda Research,

Thank you very much for your prompt reply. You have solved my problem! I wish I had contacted you sooner.
Looking forward to working with other microcontroller families (PIC, Atmel) soon.

Thanks for a great product and excellent support.

Regards,
Brian

Hi.
I visited your site recently and am quite intrested with your bios kit. Since I have the programmer I want to make this bios thing a hobby, maybe help my friends out with their dead BIOS.

I have also used the programmer on XP, the programming speed substatially increased. Thank you. Wish you all the best to the growth of your company. I have compared many programmers with your price and the services they provide, like custom adapters. Andromeda is the best, keep the good work going.
I find find your product really useful. I use it mainly on changing copier's languages and some flash failures.

Warmest regards,
Ralph

Dear Andromeda Research,

Thank you!  I am up and running again!
You are a life saver! Have a great day!

Monique,
Willson Molding Corp.

Thank you so much for the very best support from any corporation that I have ever dealt with.I always get someone live to answer the phone and always have my problems resolved.I have been a customer of yours for at least 10 years and plan on upgrading my programmers as you develop new products.Thank you again for your excellent customer service.

Barry

A sudden need came up for me to leave the office to program some EPROMS.  I grabbed the "technician shared" laptop and loaded your application on it.  As soon as the laptop failed to recognize my trusty programmer, I sought to tweak the parallel port…thinking the problem might be in some laptop setting.  After only a few minutes, it occurred to me to check the application subdirectory.  There, I found your MOST HELPFUL read.me that explained all about the "different" XP SP2 that resides on some Dell Laptops.  The two utilities you provided awoke the parallel port and the keyboard….yes…I had both problems…and I was on my way.

Thanks for thinking to put that information in with your application.

John Fleetwood
President
Contract Video Specialists, Inc.
301 470-2800 Voice
301 604-5600 FAX
www.contractvideo.com

Thank you for an excellent product.

Regards,

Rob H.
Robs Creative Calibrations
www.memcals.com

I got the programmer and eraser late yesterday afternoon.  By this morning I have read, edited and reprogrammed all three EPROMs in the 
instrument I was working on.  Even better, the project cost half what the manufacturer of the instrument wanted to charge me for 
replacement EPROMs.

Steve S.
OSU Radiation Center

Hi,

I recently purchased an AR32a programmer from a private party. Even though I did not purchase the AR32a directly from your company, I did just order a programming adapter and one of the bare boards from you and will be ordering other adapters from your company as the need arises.

I've only just started using the AR32a but I already love it and I can't imagine finding a better unit at any price.  The software is outstanding.

Thanks,

Doug E.

Hi, I have had your eprom+ for 1 ½ years now and it is a great machine. I now have a need to erase eproms. Can I use your eprom eraser Part#D-ERASE for this or is there another way to perform this function?

Best Regards,

Roger F.
Mark VIII Technology, Inc.

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